Privacy Policy

Last Updated: May 19, 2026

This Privacy Policy describes how coutstore (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store (the "Site").

For the purposes of the EU General Data Protection Regulation (GDPR), we are the Data Controller of your personal information.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We collect:

• Identity & Contact Data: Name, shipping address, billing address, email address, and phone number.

• Payment Data: Payment method details (credit card encrypted tokens, PayPal email, Klarna details). Note: We do not store your full credit card numbers directly; they are processed securely by our third-party payment gateways.

• Device & Technical Data: IP address, browser type, time zone, cookie information, what sites or products you view, and how you interact with the Site.

2. Legal Basis and How We Use Your Information

Under the GDPR, we must have a lawful basis to process your personal data. We use your information for the following purposes:

• Performance of a Contract: To fulfill your orders, process payments, arrange shipping, and provide you with invoices and order confirmations.

• Legitimate Interests: To screen our orders for potential risk or fraud, and to improve and optimize our Site (for example, by generating analytics about how our customers browse).

• Consent: To provide you with targeted advertising, marketing communications, or newsletters, where you have explicitly opted in. You can withdraw this consent at any time.

3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us use your information as described above. For example:

• E-commerce Platform: We use third-party e-commerce platforms to power our online store.

• Logistics & Fulfillment: We share your address and contact details with shipping carriers (e.g., DHL, DPD, FedEx) to deliver your orders.

• Payment Processors: Your data is shared with secure payment platforms (e.g., Stripe, PayPal, Klarna) to authorize and complete transactions.

• Compliance with Law: We may also share your information to comply with applicable laws and regulations, or to protect our rights.

4. International Data Transfers (Outside the EEA)

Please note that your information may be transferred outside of the European Economic Area (EEA) for processing and storage. Whenever we transfer your data outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We transfer data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

• We use specific Standard Contractual Clauses (SCCs) approved by the European Commission which give personal data the same protection it has in Europe.

5. Your Rights Under GDPR

If you are a resident of the European Union (EU) or European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data under certain conditions.

• Right to Restrict or Object to Processing: You have the right to object to our processing of your data, or request that we restrict it.

• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you.

• Right to Withdraw Consent: If you gave consent for marketing, you can withdraw it at any time via the "unsubscribe" link in emails.

If you wish to exercise any of these rights, please contact us via our support email.

6. Cookies and Tracking Technologies

Our Site uses cookies to improve your browsing experience and analyze web traffic.

• Essential Cookies: Required for core website functionality (like keeping items in your shopping cart).

• Analytics/Marketing Cookies: Used only if you consent via our Cookie Banner. You can manage or disable cookies at any time through your browser settings.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain your data only as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:

• Store Name: coutstore

• Email Address: support@coutstore.com

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant Data Protection Authority in your country.